At Apex Cutting Board, we are pleased to offer FREE Standard Shipping on ALL orders worldwide. We strive to process and dispatch your order as quickly as possible so you can start enjoying a cleaner, safer kitchen experience.
Order Processing & Tracking
- Free Tracked Shipping: Every order includes full end-to-end tracking at no additional cost.
- Dispatch & Tracking Email: Once your order leaves our warehouse, you will automatically receive a shipping confirmation email containing your tracking number and direct tracking link.
- Tracking Status Updates: Please allow up to 48 hours after receiving your confirmation email for the carrier system to update with initial tracking scan details.
(Need to check your status? Visit our Track Your Order page anytime.)
Customs, Taxes & Import Duties
All orders are shipped from our fulfillment facilities. Depending on your location, your package may be subject to local import duties, taxes, or clearance fees assessed by your country’s customs authority upon arrival.
- Any applicable customs fees or import duties are the sole responsibility of the customer.
- For specific rates and policies in your region, please contact your local customs office prior to ordering.
Damaged, Lost, or Stolen Packages
We meticulously inspect and package every Apex Cutting Board before it leaves our warehouse to ensure top quality.
- Carrier Issues & Damage: Once a shipment is handed over to the carrier, transit conditions are outside our direct control. If your package arrives damaged or is lost by the delivery carrier, please notify us immediately at [email protected]. While carrier claims fall under carrier guidelines, our support team will actively assist you in opening an investigation and finding a solution.
- Address Errors & Stolen Packages: Please double-check your shipping address during checkout. Apex Cutting Board is not responsible for packages delivered to incorrect addresses provided at checkout or for items stolen after confirmed delivery.
Have Questions About Your Order?
Our customer support team is always here to help. Reach out to us at [email protected], and we will respond within 1 business day.