At Apex Cutting Board, we want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, cancellations, and exchanges.
60-Day Return Policy
Our return policy lasts 60 days from the date you receive your order. If 60 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
Return Eligibility Requirements:
- Defective or Damaged Products: Returns and refunds are primarily granted for items with verifiable functional defects or manufacturing damage.
- Original Packaging: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A valid order number, receipt, or proof of purchase is required for all return requests.
- Change of Mind: We generally do not offer refunds for a simple change of mind. Exceptional circumstances may be considered at our discretion, provided valid proof of purchase is supplied.
Non-Returnable Items:
- Gift cards
- Custom-made or personalized products
- Items past the 60-day delivery window
Order Cancellations
We process orders as quickly as possible to ensure fast delivery.
- Cancellations are only accepted within 60 minutes of placing your order and apply exclusively to full-priced items.
- If you need to cancel, please email us immediately at [email protected] within the 60-minute timeframe. Once an order enters warehouse processing, it can no longer be canceled.
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your board for the exact same item, please contact us at [email protected] with photos/videos of the defect.
Refund Process
- Submission: Contact [email protected] to initiate your return request before shipping any item back.
- Inspection: Once your returned item is received and inspected at our facility, we will send you an email notifying you of its receipt and whether your refund has been approved or rejected based on item condition.
- Processing: If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original payment method within a few business days.
Return Shipping Details
- Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
- Deductions: If a refund is granted, the original cost of shipping (if applicable) will be deducted from your total refund amount.
- Tracking & Insurance: If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Final Authorization: Refunds will only be issued after our team confirms physical receipt of the returned item and verifies that all return conditions are met.
Late or Missing Refunds
If you haven’t received your refund after receiving our approval notification:
- Re-check your bank account or credit card statement.
- Contact your credit card company—it may take a few business days before your refund is officially posted.
- Contact your bank, as processing times vary between financial institutions.
If you have completed all these steps and still have not received your refund, please reach out to us at [email protected].